Solutions at ECMC

Providing Solutions to Your Student Loan Questions

To help ensure your future success, we’ve teamed up with Solutions at ECMC to provide you with a one-stop shop for all your questions about loans, including information on repayment options to avoid defaulting on your federal student loan. Solutions, a service of the non-profit organization ECMC, is dedicated to helping you realize your potential by providing innovative education solutions that support schools and improve your educational outcomes.

ECMC Solutions provides the following services:

• One-on-one guidance. Advisers spend as much time as necessary with each student to ensure they understand the repayment plan options and can make informed decisions.
• Multiple communications options with advisors via phone, web chat, and email.
• Match the repayment plan to the student’s situation that will provide the most likely long-term solution.
• Ensure the student understands the short and long-term impact of their repayment plan choice.
• Email outreach campaigns that include time-sensitive information based on the student’s status and guidance for taking action.