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UMFK to be host site for customer service workshop

November 28, 2003

NR03187

The University of Maine at Fort Kent will be the host site for a customer service workshop designed to assist local entrepreneurs and employees who work with the public. The event will be held on Wednesday, December 3, between 12:30 p.m. and 4:30 p.m. in the Nadeau Hall teleconference room.

Coordinated by Aroostook County Tourism, the session entitled "Customer Service in the 21st Century", will be led by Daryll Kemp, a retired L.L. Bean executive who was responsible for the development and delivery of programs for staff development at the Maine-grown retailer.

"In this new millennium, businesses are faced with influences and demands that have not existed before. To meet this challenge and achieve success, business owners, managers and front-line workers are re-focusing their energies on strategies that will attract and maintain loyal customers and patrons," said Kemp.

The retired executive will provide workshop participants with an opportunity to learn practical business techniques to maximize customer service.

In addition to the Fort Kent seminar, the program will be offered in Presque Isle and Houlton.

Cost for the session is $25 per person and will be taken on the day of the seminar.

For more information, contact Judy Dinsmore at 207-493-8736 or by e-mail at jdinsmore@nmdc.org.