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Customer Service in the 21st Century

April 28, 2009

NR09050

The University of Maine of Fort Kent will host a customer service training workshop offered by the Maine Small Business Development Center (SBDC) at Northern Maine Development Commission (NMDC) on Wednesday, May 27 from 6 to 8:30 p.m. in the Grindle conference room.            

The workshop is free and open to the public.             

In this new millennium, businesses are faced with influences and demands that have not existed before.  To meet the challenges and achieve success; business owners, managers and front-line workers are re-focusing their energies on strategies that will attract and maintain loyal customers and patrons.  Are YOU prepared?            

The workshop will cover topics such as: understanding customer needs; how to maintain a positive attitude; dealing with upset customers; telephone tips; the how-to of electronic customer service; customer service issues for the frontline employee; and developing life-long customers.            

Participants will have the opportunity to learn practical business techniques from Rod Thompson, Senior Certified Business Counselor from the Maine SBDC at NMDC.            

The customer service trainings also will be held in Houlton on Tuesday, May 19 and on Thursday, May 21 in Caribou.              

The workshops are presented at no charge, but space is limited. Please pre-register with Judy Dinsmore at (207) 498-8736 or by e-mail jdinsmore@nmdc.org                                                                ######