An administrative unit outcome (AUO) is a statement about what a client will experience, receive or understand as a result of a given service.
A client can be anyone receiving a service, such as:
A service can include the following:
AUOs are statements that identify client responses to a certain service that your department provides. They identify activities that are critical and central to the unit. Designed and developed by your department, these statements provide evidence that positive client reaction has occurred as a result of a specific service.
Example: Printing Services department has the following AUO: "Faculty will experience improved access to printing services by making it easy to submit print jobs via the web."