The following FAQs relate directly to IT and do not include all available FAQs. To view all available FAQs please click here.
Q: How do I print single sided?
In the printer window click on the properties button. Find the Duplex option and select OFF from the drop down menu.
Q: Can I print in color?
The library lab printer and the Cyr Hall GIS Lab printer allows color printing. When using a computer in these labs, open the printer dialog window and click on the properties button. Find the Color/Black and White option and change B/W to Color.
Printing on the GIS printer costs $.30 per square foot (color or b/w) while printing in color in the library lab costs $.30 per side. If you want single sided printing, make sure to turn the Duplex option OFF.
Q: What is the cost of color printing?
Cost of color printing is $.30 per side if duplex ($.60 per page), and $.30 per page if single-sided.
Q: What is the cost of Black and White printing?
Cost of b/w printing is $.03 per side if duplex ($.06 per page), and $.03 per page if single-sided.
Q: How do I put money on my printing account?
There is a machine in the library near the Reference Desk that allows you to sign in just like you would on a campus computer. You can put money in the machine and add the amount you want to your account. Library and IT staff can also manually put money on your account if necessary.
Q: Why did my money come back out of the machine that we use to put money on our account?
There are three possible reasons:
Reason one: The machine has a time out feature which will take you back to the login screen. If you sign in then take time putting a lot of change into the machine, you may get logged out before you can transfer the funds to your account.
Reason two: You must transfer your money first before clicking the "Finish" button. If you click on "Finish" before clicking on "Transfer," all your money will come back out of the machine.
Reason three: Sometimes the machine itself is having issues. If this is the case, library or IT staff can put your money on your account manually.
Q: Can I print from my laptop?
Yes. You can go to the BengalPrint site located at https://bengalprint.umfk.edu. Once you get there, you will be prompted to log in with your campus computer account login and password. You can browse for your document (which must be saved to your laptop before printing) and then choose the best options for your print job.
Q: What does Duplex mean?
Duplex refers to printing on both sides of a paper.
Q: I need to save my work while on a campus computer but don't have a thumb drive, what do I do?
Every person who has a computer account also has space on the server to save documents. When you log in you will see a number of "drives" such as the C drive, D drive, etc. The drive you have space on is call the H drive and will also have your name listed.
Q: What will happen if I save my work on a campus computer under "Documents" on the C drive?
All your work you save on the C drive (in any folder) will disappear as soon as you shut the computer down. Never save your work on the C drive. You can always use the server space allotted to you called the H drive.
Q: What is the printing cost for the GIS printer that prints in poster sizes?
The printing cost for the GIS printer is $.30 per square foot in color or black and white. So, for example, a 30 x 40 inch poster would cost roughly $2.50.
Q: I tried to print my document but nothing came out of the printer. The printer says ready, and I don't get any error messages on the computer. What is happening?
Most of the time when you send a print job to the printer and nothing comes out, it may mean you don't have enough money on your account. Unfortunately, the system is unable to let you know this is the issue.
You can check your printing balance by clicking on the small up arrow in the taskbar along the bottom of your computer screen. A small window of hidden icons will appear. When you move your mouse over the $ icon you will see the balance.
If you ever feel there is a problem with your account balance, library or IT staff can run a print history for you.
Q: How do I check my printing account balance?
If you are on a campus computer, you can check your printing balance by clicking on the small up arrow in the taskbar along the bottom of your computer screen. A small window of hidden icons will appear. When you move your mouse over the $ icon you will see the balance.
If you are on your laptop, you can go to the IT site: http://www.umfk.edu/it/ and click on the "Check your printing balance" button at the bottom of the page. Sign in with your campus computer account information.